Support
Email hello@mechy.si and a person will answer. Quick answers to common questions are below.
A guide doesn't look right
In the app, open the step and tap Report a problem. Say what's wrong; a person reads every report. If it is a safety problem, email hello@mechy.si too.
My sign-in code didn't arrive
Email codes can take a minute: check your spam folder. Text-message codes go to numbers in the US and Canada; everywhere else, sign in with email, Google or Apple.
A guide is taking a long time
Guides take a little while to draw. Keep the app open, or come back to it later under My jobs. If it fails, try again with a clearer photo.
Pro and billing
Manage or cancel Pro on the web: in the app, open Settings, then Manage subscription. That opens Stripe's billing page. See pricing.
Delete my data
Open Settings, then Delete account (or Delete my data if you never signed up). More on the delete my account page.
Teams and pilots
See Mechy for teams, or request a pilot on that page.